Privacy Policy

1. Introduction

Rakis Productions, LLC (“we,” “us,” or “our”) operates www.rakisproductions.com (“Rakis Productions”) and owns and operates www.minymabooth.com (“Minyma Booth”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Sites or interact with us via SMS and email.

2. Information We Collect

• Personal Data: name, email address, phone number, billing/shipping address, event details.
• Usage Data: IP address, browser type and version, pages visited, referring/exit pages, date/time stamps.
• Cookies & Tracking: cookies, web beacons, Google Analytics, and similar tools to improve your experience.
• Opt-In Records: timestamps, IP addresses for online forms; signed copies or staff attestations for paper/verbal consent.

3. How We Use Your Information

• Service Delivery: process orders, schedule appointments, deliver products or services.
• Communications: send transactional messages, such as order confirmations and appointment reminders.
• Marketing (with opt-in): newsletters, promotions, and event announcements.
• Analytics & Improvement: understand Site usage and optimize features.

4. SMS & Email Communications via Twilio

We use Twilio, Inc. (including Twilio SendGrid) to deliver SMS and email messages. By providing your phone number or email address, you consent to receive messages through Twilio’s platform.

• Types of Messages
  • Transactional: order confirmations, booking reminders.
  • Marketing: promotions, special offers, event news.
• Carrier Rates: standard messaging and data rates may apply.
• Frequency: based on your interactions and preferences.
• Opt-Out / Help:
  • SMS: reply STOP to unsubscribe or HELP for assistance.
  • Email: click the “Unsubscribe” link in any marketing email.
• Consent Checkbox
  On any web form where you collect a phone number for SMS, include this checkbox text exactly as shown:

  “By checking this box, you agree to receive SMS messages from Rakis Productions LLC and Minyma Booth at the number you provide, including updates and special offers. Message & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt-out, HELP for help.”

• Data Handling: phone numbers and email addresses are stored securely and used solely for the purposes described herein.

5. Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies to:

• Remember your preferences.
• Analyze Site usage (e.g., via Google Analytics).
• Provide targeted advertising (if you opt in).

You may manage cookie preferences through your browser settings; note that disabling cookies may limit certain Site features.

6. Third-Party Service Providers

We may share your data with:

• Payment Processors: Stripe, PayPal, etc., to complete transactions.
• Hosting & Infrastructure: AWS, Google Cloud, etc.
• Marketing Platforms: Twilio SendGrid, Facebook Ads, etc.
• Analytics Providers: Google Analytics, etc.

All third parties are contractually required to keep your data secure and use it only for the services they provide on our behalf.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no internet transmission is 100% secure—please exercise caution when sharing sensitive information online.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us (see Section 11) with “Privacy Request” in the subject line.

9. Children’s Privacy

Our Sites are not directed to children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have collected such information, please contact us for deletion.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top will reflect the effective date of any changes. We encourage you to review this page regularly.

Terms of Service & SMS Terms & Conditions

1. Acceptance of Terms

By accessing or using our websites and services, you agree to be bound by these Terms of Service (“Terms”), including our SMS-specific Terms & Conditions. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to use our Services. By opting in, you represent that you are of legal age and have the authority to consent.

3. Account Registration

Certain features (e.g., booking, quoting) require you to create an account and provide accurate contact information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. SMS & Email Communications

• We send SMS and email messages only to individuals who have explicitly opted in via our online forms or signed paper/verbal agreements.
• Message types include: quote follow-ups, appointment confirmations, payment reminders, event updates, and on-site logistics.
• To stop receiving SMS messages, reply STOP. For help, reply HELP or email privacy@rakisproductions.com.
• Message frequency varies based on your interactions, typically not exceeding 4–6 messages per month.
• Message & data rates may apply. Consent is not a condition of purchase.

5. Prohibited Conduct

You agree not to misuse our Services, including but not limited to:

• Sending unsolicited or unlawful communications (spam).
• Interfering with or disrupting the integrity of our systems.
• Reverse engineering or attempting to gain unauthorized access.
• Impersonating any person or entity.

6. Intellectual Property

All content on our Sites, including text, graphics, logos, and software, is our property or licensed to us. You may not reproduce or distribute any content without our express written permission.

7. Disclaimer & Limitation of Liability

Our Services are provided “as is” and “as available.” We disclaim all warranties, express or implied. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services.

8. Governing Law

These Terms are governed by the laws of the State of Massachusetts, without regard to its conflict of laws provisions.

9. Changes to These Terms

We may modify these Terms at any time. We will post the updated Terms on this page with a revised “Last updated” date. Continued use of our Services constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about these Terms or our practices, contact us at:

Rakis Productions, LLC
912 Crescent Street, Brockton, MA 02302
Phone: 508-369-4591
Email: privacy@rakisproductions.com